Returns & Exchanges
At The Pro's Closet, we want you to be completely satisfied with your gear, which is why we offer a 30-day no-hassle return policy on bikes, frames, wheels, and apparel. All items must be returned in the same condition as received to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal; a flat-rate shipping fee will be deducted from your final refund amount.
Pack Your Gear
Carefully pack your items in their original packaging, ensuring bicycles are secured with the same protective materials used during initial delivery.
Drop Off and Refund
Take your package to the designated carrier location; once our technicians inspect the return at our warehouse, your refund will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing