Frequently Asked Questions
Everything you need to know about buying and selling pre-owned bikes.
How do you ensure the quality of pre-owned bikes?
Every bike undergoes a rigorous 141-point inspection by our professional mechanics to ensure it meets our 'Certified Pre-Owned' standards for safety and performance.
What is your return policy for bicycles and gear?
We offer a 30-day 'Ride-It' guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.
How much does shipping cost for a complete bike?
We offer flat-rate shipping for all bicycles within the contiguous United States. Your bike will arrive in our custom-designed bike box, requiring minimal assembly.
Can I trade in my current bike for credit?
Yes, our 'Sell // Trade' program allows you to submit photos and details of your bike to receive a guaranteed offer within 24 hours, which can be used as store credit.
Do the bikes come with a warranty?
All Certified Pre-Owned bikes include a limited 1-year carbon fiber warranty and are backed by our professional support team for any technical issues.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get on the road or trail sooner.